Hallibay Return Policy
At Hallibay, we’re committed to making your shopping experience as seamless and worry-free as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you. For information on an item’s return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item’s return eligibility in your Order History.
A refund will be provided if Hallibay (or the third party seller) has received the item, and determined that you are eligible for a refund. It can take up to 30 days for us to receive and process your return. In certain circumstances refund timeframes may be longer. If we need additional information about your return, we will notify you with instructions to contact Customer Service. For more information, please see our Refunds page.
Refund Timelines
Once we issue your refund, it may take additional time for your financial institution to make funds available in your account.
- 2-3 hours for Hallibay.com Gift Card,
- Up to 5 business days for Shop with Reward Points.
- Up to 10 business days for Debit card.
- No refund issued for Promotional certificate.
Items That You Can’t Return
Some products are non-returnable, such as the following:
- Products with shipping restrictions
- Customized products made specifically for you
- Redeemable products
- Certain digital products
Initiating a Return
To initiate a return on a item that’s eligible for return, simply go to Your Orders and click on “Return Items” button next to the item.
Third Party Seller Returns
When you order from a third-party seller that fulfills and ships their own inventory, your return is sent back to the seller instead of Hallibay. Sellers must offer one of the following:
- A return address where you can ship the item
- A prepaid return label; or
- A full refund without requesting the item be returned
If a third-party seller doesn’t offer these methods to return your items, please file an XYZ Guarantee claim. For more information about returns to sellers, please refer to Returns to Third-Party Sellers.
Sending Us Your Return
You can return most items for free, typically within a 5-mile radius of your address. Additionally, most returns do not need to be boxed or labeled. Please make sure, however, that your item is returned in original or unused condition with tags attached and in the original manufacturer’s packaging including tags, components, accessories, manuals, certificates of authenticity, and other inserts.
Please follow the return instructions for each item to receive a refund. Do not include items from separate orders in the same return.
While returns are generally free, certain situations or item conditions may incur fees. Note that an item cannot be sent back to you after it has been returned (except certain Luxury Stores items that incur 100% damage fees).
| Fee | Description | Amount |
|---|---|---|
| Return Shipping Fee | Most items include at least one free return shipping option, but some shipping/drop-off options come with an additional fee. Hallibay may also charge a fee if you have an unusually high return rate. | Varies by item and the shipping method selected |
| Late fee | If you do not drop off or complete a carrier pick-up on or before the “return by date” once a return has been started. | 20% of the item price |
| Damage fee | If you return an item that is damaged, missing parts, not in original condition, has tags removed or have obvious signs of use for reasons not due to an Hallibay.com or seller error. | Up to 50% of the item price, except for Luxury Stores items which will be charged 100% of item price. |
| Restocking Fee | If you return an item from any of the following product types: | 100% of the item price |
Global Store Returns
It can take up to 25 days for an item to reach us once you return it. Once the item is received and processed at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Product Warranties
Please contact the manufacturer directly for product registration and warranty-related information. A manufacturer warranty may not cover used products offered on Hallibay.com; review the manufacturer warranty details on the product detail page for coverage or contact the manufacturer directly.
Unintended Item(s) in My Return
If you accidentally sent the wrong item to Hallibay, please contact Customer Service as soon as possible. Note that we may not be able to locate mistakenly sent items and are unable to provide compensation in these cases. Hallibay does not store items sent in error and will handle (and/or dispose) such items at our discretion.