Orders page provides you a customizable view of all your orders received through all sales channels. You can view all Unshipped, Pending, Shipped, and Canceled orders within a given date range or use Search to filter specific types of orders. To visit the page from your seller account, click Orders. Sellers with dealer selling plans can also download Order reports to view their sales for a particular time frame.

Monitor new orders

Orders provides up-to-the-minute view of orders. Once we have verified the buyer’s payment method, you can see your orders, including shipping information, on the Orders page. We recommend checking your seller account for new orders at least once a day.

Hallibay will  send you a notice every time a new order is placed. In case you are no longer receiving order notification emails, verify that:

• Email order notifications are enabled in your Notification Preferences.
• Any firewall or anti-spam software you have installed is not blocking order notification emails.

Number of items in a single order

The number of items that can be added into one order is limited by buyer Shopping Cart capacity. Buyer Shopping Carts can hold up to 1000 items combined for all unique items in cart. A cart can have 50 unique items. For example, a buyer can buy 2 items with quantities of 500 each or 50 items with a quantity of 20 each in one order. If an order has 1 item only, the quantity can be up to 999.

Check missing orders

Use the Orders page to search for the missing order. If the order appears in search results, make note of the purchase date and review your order reports for that date. If the order is missing from your order reports or does not show up in search results, contact Vendor Support and reference the missing order number.

Additional information

Here is some additional information about managing your orders:

You must confirm shipment of the order with Hallibay within 7 business days of the ship date. Otherwise, Hallibay will automatically cancel the order and you will not be paid, even if you shipped the order.