Community Guidelines

The community is a place to share your thoughts and experiences (positive and negative) with other customers. The following guidelines explain what’s allowed and not allowed.By using community features, you agree to our Conditions of Use and Privacy Notice. You also agree to follow these guidelines, which we update from time to time. Community features include:

  • Reviews (including star ratings)
  • Questions and answers
  • Helpful votes
  • Lists and registries
  • Profile pages
  • Hallibay Follow
  • Shop by Interest (including comments and replies to comments)
  • Reports of violation

    What the guidelines apply to

    • Actions you take, including:
      • Sharing text, photos, videos, or links
      • Marking a review as helpful
    • Interactions with other community members and Hallibay

    Who can participate

    If you have an Hallibay account, you can:

    • Create and update shopping lists, wish lists, or registries
    • Update your profile page

    What’s not allowed

    Seller, order, or shipping feedback
    We don’t allow reviews or questions and answers that focus on:
    • Sellers and the Customer Service they provide
    • Ordering issues and returns
    • Shipping packaging
    • Product condition and damage
    • Shipping cost and speed

    Why not? Community content is meant to help customers learn about the product itself, not an individual experience ordering it. We definitely want to hear your feedback about sellers and packaging, but not in reviews or questions and answers.

    Comments about pricing or availability
    If it’s related to the value of the product, it’s OK to comment on price. However, we don’t allow comments about availability at a specific store. The purpose of the community is to share product-specific feedback that will be relevant to all other customers.
    Content written in unsupported languages
    We only allow content to be written in the supported languages of the Hallibay site where it will appear.
    Repetitive text, spam, or pictures created with symbols
    We don’t allow contributions with distracting content and spam. This restriction includes:

    • Repetitive text
    • Nonsense and gibberish
    • Content that’s just punctuation and symbols
    Private information
    Don’t post content that invades privacy or shares your own personal information, including:

    • Phone number
    • Email address
    • Mailing address
    • License plate
    • Order number
    Profanity or harassment
    It’s OK to question beliefs and expertise, but be respectful. We don’t allow:

    • Profanity, obscenities, or name-calling
    • Harassment or threats
    • Attacks on people you disagree with
    • Libel, defamation, or inflammatory content
    • Drowning out opinions. Don’t post from multiple accounts or coordinate with others.
    Hate speech
    You are not allowed to express hatred for people based on characteristics like:
    • Race
    • Ethnicity
    • Nationality
    • Gender
    • Gender identity
    • Sexual orientation
    • Religion
    • Age
    • Disability

    It’s also not allowed to promote organizations that use such hate speech.

    Sexual content
    We don’t allow profanity or obscene language. We also don’t allow content with nudity or sexually explicit images or descriptions.
    External links
    We allow links to other products on Hallibay, but not to external sites. Don’t post links to phishing or other malware sites. We don’t allow URLs with referrer tags or affiliate codes.
    Ads, conflicts of interest, promotional content
    We don’t allow content if its main purpose is to promote a company, website, or special offer. We also don’t allow people to create, edit, or post content about their own products or services. The same goes for products and services offered by:
    • Friends
    • Relatives
    • Employers
    • Business associates
    • Competitors

    We don’t allow reviews written as a form of promotion. We remove reviews posted by someone with financial interest in the product, or any other conflict of interest.

    We don’t allow anyone with a financial or personal connection to the brand, seller to post questions. They can post answers, but only if they clearly and conspicuously disclose their connection. Example: “I represent the brand for this product.” We automatically label some answers from sellers and manufacturers. In that case, additional disclosure is unnecessary.

    Excluding reviews and questions and answers, you can post about products to which you are financially or personally connected. It is mandatory, though, that you clearly and conspicuously disclose the connection. Example: “I was paid for this post.” However, brands and businesses can’t participate in the community in ways that divert Hallibay customers to non-Hallibay environment. That includes advertising, special offers, or “calls to action.” Content posted through brand or seller accounts about their own products or services doesn’t need additional labeling.

    Compensated reviews

    Reviews should reflect your honest opinion. We don’t allow reviews that are created, edited, or removed in exchange for compensation. Compensation includes cash, discounts, free products, gift cards, and refunds.

    Plagiarism, infringement, or impersonation
    Only post your own content or content that you have permission to use on Hallibay. This restriction includes text, images, and videos. You’re not allowed to:

    • Post content that infringes on intellectual property (including copyrights, trademarks, patents, trade secrets) or other proprietary rights
    • Interact with community members in ways that infringe on intellectual property or proprietary rights
    • Impersonate someone or an organization
    Illegal activities
    Don’t post content that encourages illegal activity like:

    • Violence
    • Fraud

    We don’t allow content that advocates or threatens physical or financial harm to yourself or others. This restriction includes terrorism. Jokes or sarcastic comments about causing harm aren’t allowed.

    It’s also not allowed to offer fraudulent goods, services, promotions, or schemes (make money fast, pyramid).

    Consequences for violations

    Violations of our guidelines make the community less trustworthy, safe, and useful. If someone violates the guidelines, we may:

    • Remove their content
    • Limit their ability to use community features
    • Remove related products
    • Suspend or terminate their account
    • Withhold payments

    If we find unusual reviewing behavior, we might limit the ability to submit reviews. If we reject or remove your review for guidelines violation, you won’t be allowed to review that product again.

    To find more information about the Hallibay Community and how to contact us, follow these steps:

    Visit Customer Service.

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