Refunds
When you return an item, your Hallibay refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased.
Note: Don’t return items to Amazon that were bought on Amazon Marketplace and shipped to you by a third-party seller.
Where is my refund? Check the status of your refund in Your Orders.
How Long Do Refunds Take After I Return an Item?
Advanced Refunds/Replacements/Exchanges
Sometimes, we issue a refund or ship a replacement/exchange to you prior to receiving the return item.
Advanced Refund
In some cases, as soon as the item is dropped off by you or received by the carrier, a refund will be issued, in advance of receipt and processing of the item at our Hallibay or seller facilities, to your credit card or as Hallibay.com Gift Card balance.
Advanced Replacement/Exchange
If you see an option in the Online Return Center to initiate a replacement/exchange of your original item, follow the instructions to return the item and request a replacement/exchange. If the replacement/exchange order is immediately shipped to you, you’ll need to return your original item(s) by the “Return by” date referred to in your return request confirmation email or you will be charged for the replacement/exchange.
Possible charges after advanced refunds/replacements/exchanges
After you complete a drop off or pick up of return item(s), it may take some time for the item(s) to be transported to Hallibay or a third-party seller. Once the item(s) are received, the item(s) will be verified and inspected against the expected product(s) and quantity in your return request. If Hallibay or the seller does not receive the expected product(s) and quantity as submitted by you in your return request, or if the item(s) are not in original condition or missing parts/accessories/manuals, you will be charged for the previously refunded amount (or for the previously shipped replacement/exchange order). If the charge is unsuccessful, you will be prompted to complete payment before initiating another return request.
To avoid being charged, take the following actions:
- Only initiate return requests for items in their original condition
- If applicable, apply the correct mailing label.
- Drop off or pickup each item you’re returning at an eligible location.
If after completing a drop off or pick up you receive an email from us asking you to return an item or items or indicating you have been charged for the item(s), the charge will be reversed after Hallibay receives and processes the item(s) and verifies the expected product(s) in your return request.
Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.
- 2-3 hours for Hallibay.com Gift Card,
- Up to 5 business days for Shop with Reward Points.
- Up to 10 business days for Debit card.
- No refund issued for Promotional certificate.
| Fee | Description | Amount |
|---|---|---|
| Return Shipping Fee | If you select a return shipping method that is not free. | Varies by item and the shipping method |
| Late Fee | If you do not drop off or complete a carrier pick-up on or before the “return by date” once a return has been started | 20% of the item price |
| Damage Fee | If you return an item that is damaged, missing parts, not in original condition, or have obvious signs of use for reasons not due to an Hallibay.com or seller error | Up to 50% of the item price |
Refund Declines
Our refund to your selected refund method may be declined if, for example, your selected refund payment method is associated with an account which is closed, or your selected card has expired or been replaced by a new card since the order was placed. If this occurs, we issue a refund to your Hallibay account balance. You can contact our Customer Service if you would like the refund to be issued to a different payment method.